In 2023, Batobus obtained for the second time the Green Globe certification which rewards our actions and commitments on the social, economic, cultural and environmental levels for sustainable tourism.
Taking action for the environment
In order to reduce its impact on the environment, Batobus began its fleet's energy transition in 2019 by launching development of a new hybrid and electric propulsion technology, capable of meeting the navigation requirements of shuttle service boats on the River Seine. This large-scale project is part of a global CSR initiative which includes electrification of the quays using dedicated terminals to supply Batobus boats with electricity.
Preserving biodiversity is important in our business. Awareness-raising training is provided to the teams and ideas emerge. For example, we have launched waste collection campaigns along the banks of the Seine in partnership with the Happy-Seine association... Communication materials about Paris and its fauna and flora are also available on our boats for our visitors' information.
Having a positive impact on communities
Batobus is a partner of the French public employment service Pole Emploi for the recruitment of crew members via the Simulation Recruitment Method (SRM). This method goes beyond the usual recruitment criteria of experience and qualifications, and focuses on the skills needed for the job.
Every year, Batobus works with the employment support service ESAT de l'Elan. Batobus subcontracts some activities to this organisation, such as printing flyers, inserting pay slips into envelopes and ordering supplies. In this way, Batobus takes tangible action in favour of social inclusion through employment.
Promoting a culture of diversity and inclusion
Batobus supports inclusive organisations by working with Lemon Tri for office waste management, a company chosen for its social and environmental commitments and its local ties. Lemon Tri is an innovative social integration company that provides people excluded from employment opportunities with training in the circular economy every year. The waste collected is sent to channels chosen for their geographical proximity (100% short circuits, France) and their recycling methods (100% material recycling.
Showcasing the cultural heritage of Paris and its riverside areas
With 9 stations within Paris, Batobus contributes to discovering and promoting the capital’s historic districts and monuments. Proud to fulfil this mission, our crews are trained to provide a tour guide service to French and international visitors about the main monuments to visit, district walking tours and where to find the best shopping areas and restaurants!
Ensuring impeccable quality of service for our customers
Mystery visits are regularly conducted by an external organisation to objectively measure the quality of our service. Using this method, the customer experience takes place in real conditions and we can understand what a genuine customer visit is like. It encourages Batobus to review and improve identified weaknesses in its service and to build on its strengths. This technique complements standard practices, such as customer satisfaction surveys.