Our commitments CSR charter 2023

ENVIRONMENTAL

• Reduce water and energy (electricity and fuel) consumption
• Reduce pollution (waste, chemicals and detergents)
• Help to cut CO2 emissions (encourage the use of more eco-friendly modes of transport, hybrid boat project)
• Optimise resources (recycling and waste recovery, choice of materials)
• Protect biodiversity
• Train and educate employees and customers about impacts on the environment

ECONOMIC AND SOCIAL

• Inform our suppliers about Batobus' sustainable commitments
• Maintain or increase the number of local service providers (same department) as a percentage of purchases over the year
• Constant support for social initiatives
• Support inclusive economy structures that promote diversity, an inclusive society and the inclusion of people with disabilities (social economy)
• Promote gender balance
• Include people with disabilities
• Promote cultural and social diversity
• Raise awareness about non-visible diversity (sexual orientation, gender identity)
• Contribute to the integration of seniors and young people

CULTURAL

• Showcase and promote the cultural heritage of the banks of the Seine and the city of Paris

QUALITY OF SERVICE

• Monitor shuttle frequency compliance
• Monitor the rate of responses to written complaints within specified timelines
• Achieve a high level of customer survey satisfaction
• Comply with service standards and conduct external audits
• Monitor the number of breakdowns and boat availability

HEALTH AND SAFETY

• Assess the physical and psychological risks for our employees
• Achieve a "zero accident" mentality
• Provide safety training to all employees

• Promote quality of life at work (motivation, fulfilment and well-being amongst employees) 

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