What security measures does Batobus have in place?
On November 17, Batobus partnered with the local authorities to implement a special security plan. Security measures were stepped up and the police presence in the Champ de Mars/Trocadéro tourist areas was tripled.
Extra security guards were also added at the site. Bags must be searched and jacket/coats opened at entry points.
With the exception of small backpacks, purses and computer bags, luggage with a volume over 0.5 cubic feet is no longer allowed on our premises.
Naturally, we are coordinating our efforts with the local authorities, so please understand that we are unable to divulge all the details of our plan.
Where do I pick up my Batobus Pass?
Tickets purchased online can be picked up at any stop.
Can Combined Pass tickets be used for Batobus and the TootBus, or are they different tickets?
Combined Pass tickets purchased online can be used for both Batobus and the Tootbus. Simply exchange it at one of our nine Batobus ticket booths.
What methods of payment do you accept?
You can pay by cash, credit card, check or vacation checks (ANCV chèques vacances).
How do I make a group reservation?
Groups of 20 or more can buy passes at the ticket booth, order them by email at email@example.com or complete the downloadable order form in the Prices section.
If I’m traveling from outside France, should I buy tickets in advance?
It's totally up to you. You can buy tickets online or at one of our nine stops every day of the week without pre-ordering. Just remember that tickets must be used on the day of purchase or, for online orders, the day you pick them up.
I have no way of printing my confirmation email. Can I still pick up my passes at the ticket booth?
Yes. Just bring your reservation number and an ID.
How can I pay for orders of group Batobus passes?
You can pay for group orders by credit card, check, payment order or bank transfer.
My business would like to market or resell Batobus tickets. What should I do?
You can email our Sales department at firstname.lastname@example.org
Where can I buy Open Tour Bus Passes?
At any of the eight Batobus ticket booths, from our Tootbus, and at major Parisian tourism outlets like OTCP or CRT.
When do the boats operate?
Schedules vary depending on the season.
Find the opening hours on the following page, section the hours of boats :
Can I take Batobus on a Sunday?
Yes, we operate every day all year round.
What time does the last boat leave and from which stop?
The last boat leaves the Eiffel Tower stop (the last stop) at 5:00 PM Monday-Thursday and 7:00 PM Friday-Sunday (off-peak season) and at 9:30 PM (peak season).*
*The starting hours are indicated for information purposes and may be modified.
Is the 1-Day Pass valid for 24 hours?
Yes, the 1-Day Pass is valid for 24 hours starting when you pick it up at the ticket booth.
Do you have a half-day rate?
No, we do not offer a half-day rate. You still need to buy a 1-Day Pass, even if you only plan to use Batobus for half of the day.
What are the prices?
- 1 day pass: 17 € (8 € for children under 16, 11 € with the Privilege Rate*)
- 2 days pass: 19 € (10 € for children under 16, 13 € with the Privilege Rate*)
- Annual: €60 (€38 for children under 16) Free for children under 3 years of age when picking up a ticket 1 or 2 days before boarding.
*Imagine R, Navigo Intégrale, Emeraude and Améthyste cardholders or large family cardholders
Do you have rates for schoolchildren?
Yes. The 1-Day Pass is €7 for children aged 3 to 15 and €10 for kids over 15 and chaperons. You can download the order form in the Discounts for Schoolchildren section. This document contains individual prices.
Do you offer group rates?
Yes, there are rates for groups of 20 or more. You can email our Sales department at email@example.com
How many people do I need to get a complimentary pass for group chaperons?
Due to the group rate offered, no complimentary passes are provided.
Does the €8 rate for the 1-Day Pass also apply to children under 3?
No. Children under 3 years old can ride our boats for free. The €8 rate is for children between the ages of 3 and 15.
Do you offer a senior discount?
Yes, seniors receive a discount if they have a Carte Améthyste or Carte Emeraude and show it when they buy passes at the ticket booth.
Do students from outside France also qualify for the Reduced Fare?
Yes. The Reduced Fare is given to all foreign and French students when they show a student ID or ISIC Card at the ticket booth.
Are there special rates for disabled people?
No, we only give discounts to holders of a Navigo Pass, student ID, or Carte famille nombreuse (large family card).
Is there a discount for older unemployed people or the military?
How can find the closest Metro stations to the Batobus stops?
Go to the main menu of our website and click on Map of Batobus Stops. Then click on the stop you want to go to. You will see a map of the area and public transportation nearby.
How long does the total ride take?
The full loop – round trip to and from the same stop and stopping at each of the other eight stops – lasts about 1 hour 42.
How long does it take between stops?
Time between stops*:
- Eiffel Tower > Invalides/Pont Alexandre III: 13 minutes
- Invalides/Pont Alexandre III > Musée d'Orsay: 9 minutes
- Musée d'Orsay > Saint-Germain-des-Près: 7 minutes
- Saint-Germain-des-Près > Notre Dame: 15 minutes
- Notre Dame > Jardin des Plantes/Cité de la Mode et du Design: 15 minutes
- Jardin des Plantes/Cité de la Mode et du Design > Hôtel de Ville: 15 minutes
- Hôtel de Ville > Louvre: 10 minutes
- Louvre > Champs-Elysées: 10 minutes
- Champs-Elysées > Eiffel Tower: 15 minutes
* Actual travel times may vary by 5 minutes.
Can I ride for the entire loop?
Yes, you can. Your pass allows you to get on and off at any of the stops as many times as you want.
Is there a guided tour on board?
The boat staff announce the main points of interest near the stops, but it is not a guided tour with commentary.
Are baby carriages allowed on board?
The following items are allowed on board: - Compact luggage
- Baby carriages. We recommend folding up carriages and asking a crew member to stow them at the front of the boat.
- Bicycles, depending on how crowded the boat is and whether there is space assigned for bicycles at the front of the boat.
Is Batobus wheelchair accessible?
There are many stairs to get to the docks and/or on the boats, so the only wheelchair accessible stop is the Eiffel Tower. Please note, however, that the wheelchair access at this stop is a ramp also used by vehicles.
Are animals allowed on board?
The following animals are allowed:
- Guide dogs for the blind in a harness,
- Dogs wearing a muzzle and on a leash,
- Small dogs in a carrier/bag.
However, the boat crew reserves the right to refuse boarding to animals that may pose a nuisance or hazard to other passengers.
Where can I park my car or bus?
There is a paid parking lot for cars and buses at Port de la Bourdonnais right near the Eiffel Tower stop.
Are there bathrooms on the boats or at the Batobus stops?
Can I eat on board?
Yes, but no alcoholic beverages are allowed on board.
Is there a seat reserved for pregnant women or people with reduced mobility?
Is luggage allowed?
Only carry-on luggage smaller than 21.5” x 14” x 10” (55 x 35 x 25 cm)
What is the quantity of CO2 emitted during a Batobus transport service?
The amount of CO2 emitted is as follows:
73 g CO2 / passenger.km
Is access to the boats restricted to a limited number of people?
The flow of passengers is regulated from arrival at stopovers until disembarkation.
Do you provide masks to your customers?
Masks will be sold at the ticket office at €0.95 each.
Do you provide hydroalcoholic gel to your customers?
Water and soap points or hydroalcoholic gel dispensers are available in several places.
Is wearing a mask compulsory to enter?
From March 14, 2022, wearing a mask is no longer compulsory on board our boats for our staff and for our customers.
Did you decontaminate the boats before reopening?
Yes, our boats are cleaned and disinfected regularly according to a specific procedure based on virucidal products.
Have your teams been tested for Covid 19?
Our teams are not tested for Covid 19.
However, we have a specific health protocol in case of suspicion of Covid 19 within our teams.
What measures are in place to protect your customers?
The health and safety of our customers is our top priority. Discover all of our commitments to protect you on our website.
Our environmental commitments
- Reduce water and energy consumption (electricity and fuel)
- Reduce pollution (waste, chemicals and detergents)
- Contribute to the reduction of C02 emissions (encourage the use of more ecological means of transport, boat hybridization project)
- Optimize resources (sorting and recovery of waste, choice of materials)
- Preserving biodiversity
- Train and educate employees and customers on environmental impacts
Our economic and social commitments
- Inform our suppliers about Batobus' sustainable commitments
- Maintain or increase the share of local service providers (department), as a percentage of purchases over the year
- Constant support for social initiatives
- Support inclusive economy structures that promote diversity, social inclusion and disability (ESS)
- Promoting the mix of men-women/women-men
- Integrate people with disabilities
- Promote cultural and social diversity
- Raising awareness of non-visible diversities (sexual orientation, gender identity)
- Contribute to the integration of seniors and young people
Our cultural commitments
- Discover and promote the cultural heritage of the banks of the Seine and the city of Paris.
Our service quality commitments
- Monitor the rate of compliance with shuttle frequencies
- Monitor the rate of responses to written complaints within the stipulated deadlines
- Achieve a high level of satisfaction on customer surveys
- Respect the service standards and control them by an external organization
- Follow the rate of breakdowns and availability of boats
Our health and safety commitments
- Promote a quality of life at work (motivation, development
and well-being of employees)
- Reduce the number of accidents at work and occupational diseases
- Carry out communication campaigns on safety and
- Perform SafetyWalks
- Train 100% of employees in safety
- Training in occupational risks (general and psychosocial)