SWishing
to guarantee the best service each season, Compagnie des Batobus undertook
in 2001 the voluntary certification of the service under the aegis of
an official body, AFAQ/AFNOR (Association française pour l'Amélioration
du Management de la Qualité).
The procedure resulted on 25 November 2002 in the awarding to Batobus of the AFAQ/AFNOR Service Undertaking Certificate that recognises the work of Batobus personnel at the service of quality. The reference documents drawn up will thus enable lasting quality of the service provided, especially at stops and on board the boats.
In parallel, Compagnie des Batobus crew have distributed passenger satisfaction questionnaires every year since 1997. The evaluation of customer satisfaction and expectations has thus contributed to the steady improvement of service quality.
1 // A friendly, good-humoured, conscientious and efficient welcome.
2 // Our host staff speak at least both French and English.
3 // Passengers board and disembark in complete safety.
4// A boat puts in at each stop every 30 minutes or less.
The procedure resulted on 25 November 2002 in the awarding to Batobus of the AFAQ/AFNOR Service Undertaking Certificate that recognises the work of Batobus personnel at the service of quality. The reference documents drawn up will thus enable lasting quality of the service provided, especially at stops and on board the boats.
In parallel, Compagnie des Batobus crew have distributed passenger satisfaction questionnaires every year since 1997. The evaluation of customer satisfaction and expectations has thus contributed to the steady improvement of service quality.
1 // A friendly, good-humoured, conscientious and efficient welcome.
2 // Our host staff speak at least both French and English.
3 // Passengers board and disembark in complete safety.
4// A boat puts in at each stop every 30 minutes or less.
