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Security measures



What are the security measures that have been introduced on the Batobus?

On 17 November the Batobus introduced specific security measures in coordination with the public authorities.

Security has been reinforced and the number of police officers tripled in the tourist zones Champ de Mars/Trocadero.

Likewise the presence of security guards has been reinforced on site. A systematic bag control has been introduced and jackets and coats must be opened at the entrance.

It will no longer be possible to bring bulky baggage more than 16 litres in size (small backpacks, handbags and computer cases not included) into our establishments.

Naturally we are coordinating the measures we are taking with the public authorities and you'll understand that consequently we cannot reveal the full measures taken.

Booking, ticket purchase and collection


Where can I pick up the Batobus Pass that I bought on the Internet?

Tickets bought on the Internet can be collected at the stop of your choice.

The ticket “Pass +” is valid for Batobus and Open Tour or is it 2 different tickets?

The ticket "Pass +" bought on the Internet is valid for Batobus and Open Tour, and can be collected at one of the 9 Batobus ticket office.

What are the means of payment ?

You can pay in cash, credit card, cheque, travel cheque(ANCV)

How do I book for a group?

For groups of at least 20 people, you can buy your Pass directly from the ticket office, or you can order them by e-mail from service.information.fr@batobus.com or download the order form in the “Our offers> Batobus Pass” section.

If I am arriving from a foreign country, do I have to buy my tickets in advance?

As you wish. Tickets can be bought on the Internet and at each of our 9 stops, 7 days a week, and you do not need to order in advance. However, tickets must be used on the day of purchase or on the day on which they are collected (for tickets purchased online).

I am unable to print my confirmation e-mail. Can I nevertheless collect my Passes at the ticket office?

Yes. You will need your reservation number and photo ID.

How can I monitor the progress of my order and check that you have received my down payment?

You will receive confirmation by e-mail within 24 hours of receipt of your down payment.

I entered the wrong date on the Internet. How can I ask for it to be changed?

Please contact our reservation service by e-mail on service.information.fr@batobus.com

How can I pay for orders for Batobus Passes?

You can pay by bank card, cheque, administrative payment order or credit transfer.

I am a professional / reseller and would like to sell Batobus tickets/Passes. How can I do this?

Please contact our sales department by e-mail on service.information.fr@batobus.com

Where can I buy a Pass Open Tour?

At the 9 Batobus ticket offices, from our partner Open Tour and from the main tourism services in Paris (OTCP, CRT, etc.).

Timetables

What are the hours?

Timetables vary according to the season:
- Off-peak season : the service operates from Monday to Thursday : 10 am to 5 pm and from Friday to Sunday 10 am to 7 pm, with a boat approximately every 25 minutes.
- Peak season : the service operates from 10 am to 9.30 pm,
with a boat approximately every 20 minutes.
This schedule might be subject to changes.
For more information, check the section "The Service>Timetables"

Does the Batobus run on Sundays?

Yes, Batobus runs all the year round, 7 days a week.

What time does the last Batobus sail and from which stop?

The last boat leaves the Eiffel Tower stop (Terminus) at 5 pm from Monday to Thursday and at 7 pm from Friday to Sunday in the off-peak season and at 9.30 pm in the peak season.

Passes and rates


Is the 1-day Pass valid for 24 hours?

No, the 1-day Pass is valid only on the day of purchase (or on the day of collection for tickets purchased online).

Is there a half-day pass?

No, there is no half-day rate. If you wish to use Batobus for only half a day, you still have to take a 1-day Pass.

What are the rates?

- 1 day: €17 (€8 for children under 16, €11 Privilege Rate*)
- 2 days: €19 (€10 for children under 16, €13 Privilege Rate*)
- Annual**: €60 (€38 for children under 16)
Free for children under 3.
* Privilege Rates are for holders of student cards and Isic, 'Famille nombreuse', Imagine R, Navigo, Intégrale, Emeraude and Améthyste cards.
** Valid from 1 year


Are there special rates for school parties?

Yes. An order form can be downloaded in the 'School parties' section. It includes details of prices.

Are there special rates for group?

Yes. An order form, can be downloaded in the "Our Offers > Pass Batobus" section. You can contact our sales department by email on service.information.fr@batobus.com

How many free tickets are awarded to persons accompanying groups?

Given the rates applied, no free tickets are issued.

Does the €8 1-day Pass apply to children under 3?

No. Access to all our boats is free for children under 3. The €8 ticket is for children from 3 to 15 years old.

Is there a Senior Citizen rate?

Yes, senior citizens can have the Privilege Rate if they have an Améthyste or Emeraude card and can show it at the ticket office.

Is the Privilege Rate valid for foreign students, as for French students?

Yes. The Privilege Rate is valid for all students, French or foreign, on display of their student or ISIC card at the ticket office.

Stops and the Batobus round trip



How can I find out which Métro station is nearest to a Batobus stop?

Open our website and click on 'THE STATIONS'. Then click on the stop of your choice. A map of the district with nearby public transport facilities is then displayed.

How long does the full circuit take?

A full round trip (the complete 9-stop circuit) takes approximately 1h40.
 

How long does it take to sail from one stop to another?


Journey times between stops*:
- Eiffel Tower to Musée d'Orsay : 20 min
- Musée d'Orsay to Saint Germain des Près : 7 min
- Saint Germain des Près to Notre Dame : 15 min
- Notre Dame to Jardin des Plantes/Cité de le Mode et du Design : 15 min
- Jardin des Plantes/Cité de la Mode et du Design to Hôtel de Ville : 15 min
- Hôtel de Ville to Louvre : 11 min
- Louvre to Champs-Elysées : 10 min
- Champs-Elysées to Beaugrenelle : 20 min
- Beaugrenelle to Eiffel Tower : 15 min
* The journey times mentioned may be 5 minutes longer or shorter.


Can I do the whole round trip?

Yes you can. Your Pass allows you to get on and off at any stop you like, as often as you like.

General information (access, parking..)



Are there commentaries on board?

The crew provides information about the main points of interest near the stops but this is not a guided visit.There is no commentary.

Are pushchairs accepted on board the Batobus?

Are accepted on board :
- Small pieces of luggage items 
- Pushchairs :  you are advised to fold them and ask the crew to place them at the front of the boat.
- Bicycles if there is room and to within the limit of the space reserved for them in the bows.

Can disabled people in wheelchairs board the Batobus?

Because of the many steps leading to the quays and/or the boats, only the Eiffel Tower stop has wheelchair access.
NOTE: access to this stop is via a ramp that is also used by vehicles.

Can I take a pet on board?

The following animals are allowed on board:
- guide dogs for the blind, with a harness,
- dogs kept on a lead and wearing a muzzle,
- small dogs kept in a bag.
Nevertheless, the crew reserves the right to refuse access to the boats to animals that may disturb or be a danger for other passengers.

Where can we park cars or coaches?

There is a pay car park for cars and coaches at Port de la Bourdonnais, very close to the Eiffel Tower stop.

  • Key features

    • 9 stations in the heart of Paris
    • 1 Pass = 1 day, 2 days or a year
    • Panoramic view
    • Terrace
    • Heated boats